Legal & policies

Privacy policy

Who we are

Lutien Bridal is a made-to-order wedding dress atelier based at 5 Place du Sarradet, 66220 Ansignan, France. References to "we", "us" or "our" in this policy refer to Lutien Bridal. You can reach us at hello@lutienbridal.com.

What data we collect

We collect only the information needed to design, produce and deliver your dress:

• Contact details — name, email address, phone number
• Body measurements provided for dress production
• Shipping address
• Payment information — processed securely by our payment provider; we never store card details
• Design preferences, inspiration images and correspondence exchanged during the consultation

How we use your data

• To design your dress and communicate with you throughout the process
• To process payment and arrange shipping
• To comply with French and EU legal obligations

We do not sell, rent or share your personal data with third parties for marketing purposes.

Third parties

We work with the following categories of service providers who may handle your data on our behalf: payment processors (e.g. Stripe), shipping couriers (DHL, UPS), and email communication tools. Each is bound by data processing agreements.

Your rights (GDPR)

If you are located in the European Economic Area or the United Kingdom, you have the right to access, correct, delete or export your personal data. To exercise any of these rights, email us at hello@lutienbridal.com. We respond within 30 days.

Data retention

We retain your data for as long as necessary to fulfil your order and comply with French accounting law (generally 10 years for transaction records). Design files are kept so we can reference them if you return for a future order.

Cookies

Our website uses essential cookies only — no advertising or tracking cookies. We do not use Google Analytics or any third-party analytics platform that tracks you across sites.

Terms & conditions

The consultation

The initial personal sketch is offered free of charge. It is created from the complete brief and references you submit and is intended to help define the direction of a possible Lutien gown. There is no obligation to place an order after receiving it.

Order confirmation

An order is confirmed when you have approved the final technical drawing and made the required payment (in full or the agreed first instalment). No fabric is cut before this approval. By confirming an order, you agree to these terms in full.

Pricing

Fully custom wedding gowns start at €1,490 or US$1,890. The final price depends on the fabric, construction and decorative details and is confirmed before production begins. No rush fee applies when an order is confirmed 6 months or more before the wedding. If the wedding is less than 6 months away, the rush fees are €500 at 5 months, €700 at 4 months and €1,000 at 3 months. We do not accept orders with less than 3 months remaining.

Payment

Orders up to €2,500 require payment in full at confirmation. Orders over €2,500 may be split into 2–3 instalments as agreed in the proposal. All payments are processed securely. Partial payments do not constitute a confirmed order until the full deposit or first instalment is received and the technical drawing is approved.

Changes after confirmation

You may request design changes until the final technical sketch is approved. The technical sketch records the agreed design, construction details and measurements and serves as the basis for production. If you request a design change after approving it, the additional charge starts at €600 to cover new fabric, pattern development and atelier work. The 10–12 week production timeline restarts from the date the revised design is confirmed. A mock-up is not a standard stage for every gown; it may be recommended for a complex design or a disputed construction detail and will be included in the individual proposal.

Intellectual property

Sketches, technical drawings and design documents produced by Lutien Bridal remain the intellectual property of Lutien Bridal until full payment is received, at which point design rights in your specific gown transfer to you. We may photograph finished dresses for our portfolio unless you request otherwise in writing before shipment.

Governing law

These terms are governed by French law. Any dispute not resolved amicably will be subject to the exclusive jurisdiction of the courts of Perpignan, France.

Shipping policy

How we ship

All gowns ship from Ansignan, France via express courier — typically DHL or UPS Express. Your dress is steamed, folded in acid-free tissue, placed in a garment bag, and packed in a rigid box. You receive tracking details by email on the day of dispatch.

Delivery times

• United States: 3–5 business days
• European Union: 2–4 business days
• Rest of world: 4–7 business days

These are courier estimates once the package is dispatched; they do not include production time.

Duties and taxes

We ship DDP — Delivered Duty Paid — to the United States, United Kingdom, Australia, Canada and New Zealand. Duties and import taxes for these destinations are paid before delivery. Orders delivered within the European Union do not pass through import customs because Lutien Bridal is based in the EU. For all other countries, import duties, taxes and customs charges are the customer's responsibility. Please check your destination country's import requirements before ordering. We are not responsible for delays caused by customs authorities.

Insurance

Every shipment is fully insured for its declared value. In the unlikely event of loss or damage in transit, we file the insurance claim and work with you on a resolution. To be eligible, any visible damage must be documented with photographs immediately upon receipt, before removing the dress from the packaging, and reported to us within 24 hours.

Final approval before shipment

We share professional photographs of your completed gown for your approval before dispatching. This is your final opportunity to raise any concerns. Once approved, the gown ships within 1–2 business days.

Returns & cancellations

All sales are final

All sales are final. We do not accept returns or exchanges on collection gowns or custom gowns because every dress is made specifically for the bride and cannot be resold. This does not affect our commitment to resolving a verified manufacturing defect.

Why we don't accept returns

We are committed to the highest level of craftsmanship and quality in everything we make. Every gown is tailored to your unique measurements and cannot be resold — we do not keep pre-made stock in standard sizing, because we believe in a truly personalized experience. That means each dress is created just for you.

Our quality commitment

Our artisans hold every order to the highest production standards to ensure it meets both your expectations and ours. If your dress arrives with a design defect caused by our manufacturing, we will make it right with alterations or a replacement.

Reporting an issue

If anything is wrong with your order, contact us within 7 days of receiving your dress and we will do everything we can to make it right.

Free sketch request

The initial sketch request is free and does not require checkout or payment. Submitting a request does not create a production order or reserve an atelier slot.

Contact for disputes

We handle everything directly. Write to hello@lutienbridal.com and a member of our team will respond within one business day.