Legal & policies

Privacy policy

Who we are

Lutien Bridal is a made-to-order wedding dress atelier based at 5 Place du Sarradet, 66220 Ansignan, France. References to "we", "us" or "our" in this policy refer to Lutien Bridal. You can reach us at hello@lutienbridal.com.

What data we collect

We collect only the information needed to design, produce and deliver your dress:

• Contact details — name, email address, phone number
• Body measurements provided for dress production
• Shipping address
• Payment information — processed securely by our payment provider; we never store card details
• Design preferences, inspiration images and correspondence exchanged during the consultation

How we use your data

• To design your dress and communicate with you throughout the process
• To process payment and arrange shipping
• To comply with French and EU legal obligations

We do not sell, rent or share your personal data with third parties for marketing purposes.

Third parties

We work with the following categories of service providers who may handle your data on our behalf: payment processors (e.g. Stripe), our shipping courier (UPS), and email communication tools. Each is bound by data processing agreements.

Your rights (GDPR)

If you are located in the European Economic Area or the United Kingdom, you have the right to access, correct, delete or export your personal data. To exercise any of these rights, email us at hello@lutienbridal.com. We respond within 30 days.

Data retention

We retain your data for as long as necessary to fulfil your order and comply with French accounting law (generally 10 years for transaction records). Design files are kept so we can reference them if you return for a future order.

Cookies

Our website uses essential cookies only — no advertising or tracking cookies. We do not use Google Analytics or any third-party analytics platform that tracks you across sites.

Terms & conditions

The consultation

The €69 sketch consultation is a paid design service. It includes a hand-drawn sketch created specifically for you, a curated fabric selection, and a design discussion. The fee is non-refundable because the design work is done on your behalf. The original sketch is mailed to you regardless of whether you place an order. The €69 is credited in full toward your order price if you proceed.

Order confirmation

An order is confirmed when you have approved the final technical drawing and made the required payment (in full or the agreed first instalment). No fabric is cut before this approval. By confirming an order, you agree to these terms in full.

Pricing

All prices are quoted in EUR. For US deliveries, the quoted price is all-inclusive: production, shipping and customs duties. For other destinations, duty treatment is confirmed in the individual proposal. Rush surcharges depend on the wedding date: €500 at 5 months, €1,000 at 4 months, and €1,500 at 3 months. Orders less than 3 months before the wedding are not accepted.

Payment

Orders up to €2,500 require payment in full at confirmation. Orders over €2,500 may be split into 2–3 instalments as agreed in the proposal. All payments are processed securely. Partial payments do not constitute a confirmed order until the full deposit or first instalment is received and the technical drawing is approved.

Changes after confirmation

Design changes requested after fabric has been cut may incur additional charges and timeline extensions. We will always discuss feasibility and cost before making any change. Minor adjustments during the production process (at milestone photo reviews) are handled case by case at no extra charge wherever possible.

Intellectual property

Sketches, technical drawings and design documents produced by Lutien Bridal remain the intellectual property of Lutien Bridal until full payment is received, at which point design rights in your specific gown transfer to you. We may photograph finished dresses for our portfolio unless you request otherwise in writing before shipment.

Governing law

These terms are governed by French law. Any dispute not resolved amicably will be subject to the exclusive jurisdiction of the courts of Perpignan, France.

Shipping policy

How we ship

All gowns ship from Ansignan, France via UPS Express. Your dress is steamed, folded in acid-free tissue, placed in a garment bag, and packed in a rigid box. You receive tracking details by email on the day of dispatch.

Delivery times

• United States: 3–5 business days
• European Union: 2–4 business days
• Rest of world: 4–7 business days

These are courier estimates once the package is dispatched; they do not include production time.

Duties and taxes

For US deliveries, customs duties and import taxes are included in your quoted price — nothing will be charged on arrival. For all other destinations, duty treatment is confirmed individually in the proposal. We are not responsible for delays caused by customs authorities.

Insurance

Every shipment is fully insured for its declared value. In the unlikely event of loss or damage in transit, we file the insurance claim and work with you on a resolution. To be eligible, any visible damage must be documented with photographs immediately upon receipt, before removing the dress from the packaging, and reported to us within 24 hours.

Final approval before shipment

We share professional photographs of your completed gown for your approval before dispatching. This is your final opportunity to raise any concerns. Once approved, the gown ships within 1–2 business days.

Returns & cancellations

All sales are final

At this time, all items are final sale and not eligible for return. We encourage you to review your description and photographs carefully before confirming, to be sure the dress is truly what you want.

Why we don't accept returns

We are committed to the highest level of craftsmanship and quality in everything we make. Every gown is tailored to your unique measurements and cannot be resold — we do not keep pre-made stock in standard sizing, because we believe in a truly personalized experience. That means each dress is created just for you.

Our quality commitment

Our artisans hold every order to the highest production standards to ensure it meets both your expectations and ours. If your dress arrives with a design defect caused by our manufacturing, we will make it right with alterations or a replacement.

Reporting an issue

If anything is wrong with your order, contact us within 7 days of receiving your dress and we will do everything we can to make it right.

Sketch consultation fee

The €69 consultation fee is non-refundable. The original sketch is yours to keep, and the fee is credited toward a future order at any time.

Contact for disputes

We handle everything directly. Write to hello@lutienbridal.com and a member of our team will respond within one business day.