Your questions,
answered

You receive an initial personal bridal sketch created from your complete brief and references, plus designer guidance on the direction of the gown. There is no checkout and no obligation to order.

We refine it together. The consultation includes back-and-forth until the design is exactly right: neckline, silhouette, train, back, sleeves. If after the design process you decide not to proceed, the sketch is yours to keep — there's no obligation to order.

Yes. Submit a complete brief and your strongest references, and a Lutien designer will create an initial personal sketch at no charge. There is no obligation to place a gown order.

Anything that inspires you — photos, a Pinterest board, a silhouette you love, a fabric you remember. You don't need a clear vision; that's what we're here for.

Yes. The neckline from one, the back of another, a sleeve silhouette you saw elsewhere — we work from references constantly and synthesise them into something made for your body.

Silk satin, silk chiffon, silk organza, crepe, mikado, tulle, lace inserts and structured bonded fabrics. Your designer proposes a curated shortlist based on your design and budget.

Yes — hand embroidery, beading, sequins, 3D floral appliqué, lace inserts and feather trim are all options, discussed and priced during the consultation.

Every Lutien Bridal gown is made to your individual measurements, which helps minimize the need for alterations after delivery.

Once you submit the form on our Contact page, we will send you a detailed measurement list together with a photo guide explaining how each measurement should be taken.

Your measurements must be taken by a professional tailor or seamstress following our guide. Even professionals can use slightly different measuring methods, so it is important to follow our instructions and examples as closely as possible. Self-measurements are not accepted.

Please keep in mind that a made-to-measure gown created remotely, without an in-person fitting during production, is an adapted fit rather than a fully fitted garment. A perfect fit can only be achieved through in-person fittings, so minor local alterations may still be needed after your gown arrives. Lutien Bridal does not cover the cost of these alterations.

Alterations may be necessary because a measurement list cannot capture every detail of the body’s shape and proportions; measurements may vary slightly depending on how they are taken; your measurements may change between ordering and the wedding; and certain silhouettes fit differently on different body types.

That said, most of our brides are very happy with the fit of their gowns upon arrival and require either no alterations or only minor adjustments.

Always: bust, waist, hips and hollow to hem (measured in your wedding shoes). Some designs also need upper arm, wrist and back length. We send a detailed guide.

All Lutien Bridal gown purchases are final sale and cannot be returned or exchanged. This applies to both collection gowns and fully custom designs. Before placing your order, please review the product description, photographs and agreed design details carefully to make sure the gown is right for you.

Every gown is made to order according to your individual measurements and cannot be resold. We do not keep pre-made stock dresses in standard sizes; each piece is created specifically for its bride.

We are committed to the highest standards of craftsmanship and quality. Our artisans carefully inspect every gown throughout production and before shipping. If your gown has a confirmed defect caused by our workmanship, we will review the issue and, where appropriate, arrange a repair or replacement.

If you experience a problem with your order, please contact us within 7 days of receiving your gown so that we can assess the issue and find the appropriate solution.

Absolutely. Many brides order a reception look alongside their ceremony gown. We can design a second look as part of the same conversation.