Atelier · France
Your questions,
answered
From the first sketch to the moment your dress arrives — every detail of how we work, what things cost, and what to expect along the way.
The sketch & consultation
What is included in the €69 consultation?
You receive a hand-drawn sketch of your gown designed specifically around your ideas, a curated selection of fabrics with photos and descriptions, and a full design discussion with your designer. The original sketch is mailed to you — wherever you are — regardless of whether you order. The €69 is credited in full toward your order if you continue.
What if I don't like the sketch?
We refine it together. The consultation includes back-and-forth until the design is exactly right: neckline, silhouette, train, back, sleeves. If after the design process you decide not to proceed, the sketch is yours to keep — there's no obligation to order.
Why is the consultation paid?
Your designer spends several hours creating your sketch, selecting fabrics and preparing a proposal built entirely around you. The €69 ensures every bride gets focused, unhurried attention — and it comes off your final order price if you proceed.
What do I need to prepare before the consultation?
Anything that inspires you — photos, a Pinterest board, a silhouette you love, a fabric you remember. You don't need a clear vision; that's what we're here for.
Pricing & payment
How much does a dress cost?
Collection designs start at €690. Fully custom gowns start at €1,490, with the final price depending on fabric, construction complexity, embroidery and embellishment. Your exact price is confirmed in the design proposal before you commit.
What exactly is included in the price?
Everything: the sketch, all design revisions, the technical drawing, atelier production, agreed embroidery, final photography, international shipping, and customs duties for US deliveries. What you see in the proposal is what you pay.
Are there any hidden costs?
No. Our pricing is all-inclusive by design. The one exception is a rush order surcharge if you need your dress inside 6 months — it scales with how close you are to your date: €500 at 5 months, €1,000 at 4 months, €1,500 at our 3-month floor. We don't accept orders inside 3 months. Always discussed and agreed beforehand.
When do I pay and how?
Orders up to €2,500 are paid in full at confirmation. Larger orders are split into 2–3 instalments agreed before production. We accept all major cards and bank transfers.
Design & fabric
Can I combine elements from different dresses?
Yes. The neckline from one, the back of another, a sleeve silhouette you saw elsewhere — we work from references constantly and synthesise them into something made for your body.
What fabrics do you work with?
Silk satin, silk chiffon, silk organza, crepe, mikado, tulle, lace inserts and structured bonded fabrics. Your designer proposes a curated shortlist based on your design and budget.
Can I add embroidery, beading or 3D florals?
Yes — hand embroidery, beading, sequins, 3D floral appliqué, lace inserts and feather trim are all options, discussed and priced during the consultation.
Timeline & production
How long does production take?
Production takes 10–12 weeks from payment to the completed gown. We recommend starting 10 months before your wedding for an unhurried design process. Orders confirmed 6 months or more before the wedding have no rush surcharge. At 5 months the surcharge is €500, at 4 months €1,000, and at 3 months €1,500. We cannot accept orders less than 3 months before the wedding.
How do I follow the production?
We send real photographs at each key milestone — fabric laid out, bodice assembled, gown nearing completion. You're never left waiting in silence.
Measurements & fit
Who should take my measurements?
You can take your own measurements using our detailed guide. For the most reliable fit, we strongly recommend asking a professional tailor or seamstress whenever possible. If there is no suitable professional nearby or your schedule makes an appointment impractical, careful self-measuring is absolutely accepted.
What measurements do you need?
Always: bust, waist, hips and hollow to hem (measured in your wedding shoes). Some designs also need upper arm, wrist and back length. We send a detailed guide.
Shipping & delivery
Where do you ship?
Worldwide, from Ansignan, France via UPS. Shipping is included for US deliveries; other destinations are confirmed in your proposal — no surprise bill at the door.
How long does delivery take?
Typically 3–7 business days worldwide via express courier; European deliveries 2–4 days. Every package is fully tracked and insured.
After delivery
Can I return the dress?
No. Your dress is made exclusively for you to your exact measurements and design. This is why we invest so much in the approval process — you approve final photographs before it ships.
Can I order a second dress for the reception?
Absolutely. Many brides order a reception look alongside their ceremony gown. The second consultation fee is waived for returning clients.
We answer
everything
If your question isn't here, write to us — a real person replies, usually within a day.