HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

How To Make An Order

How To Order Ready-To-Made Dress

Choose from catalogue.

What does a Ready-To-Wear Dress mean?

We have a wide selection of all types and styles of dresses that match your wedding style or any other occasion. This means, that we send a dress you like in your size as soon as it’s possible.

Shiny or minimalistic dresses, with or without sleeves, with an open or closed back, a-line dresses, lace or with embroidery or all together, coloured or classic white dresses.

Do you want to combine 2 dressed (or more) into 1? Do you want to add sleeves, but remove the neckline? We will custom your dream dress, any changes are possible.

If you haven't found anything catchy, we are here for you to create a completely customized dress.

The production time of any ready-to-wear dresses is 1 week.

Main Information About Your Order

How to take care of the product I bought?

Be very careful. The things you buy require special care.With each of our products, we enclose a note about how to wear, care for the fabric and what exactly not to do.

If you do not know how to take care of your purchased item, please contact us.

What Else Should I Know About My Dress?

Dear brides, please understand that in some cases your dress may need to be adjusted by your tailor.Even a dress that we made to your personal measurements may require adjustments from your local tailor. This is because your measurements may not be accurate, or because there are special physical features that cannot be taken into account when ordering online.

We will sew the most perfect dress for you! On rare occasions, there may be some slight adjustments to the fit of the dress required.

Shipping

Do you ship worldwide?

YES, WE DO SHIP WORLDWIDE!

We work with only DHL Express.

Usually, it takes 5 business days for delivery to the USA, UK, Australia, Canada, and most European countries. Sometimes it might take longer because of customs delays, remote areas, or bad weather.

Are there any shipping costs?

Delivery of your dress is free of charge.

Please note, that any customs and import taxes that may apply are not included.

What is a delivery time?

On average, delivery takes up to 7 business days. But please note that the delivery time for each order is calculated individually.

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please contact us and we will contact the shipping company.