We make custom dresses in 6 weeks
How To Make An Order
How To Order My Custom-Made Wedding Dress?
DETAILED STEPS TO GET YOUR CUSTOM DRESS
- Welcome-call. We will discuss in detail your wishes for the dress of your dreams.
- Moodboard or Reference. Send us photos or sketches of a dress you want.
- Fashion Illustration. We will sketch your dress to show you what it looks like before we start its production.
- Materials. Discussion of fabrics and other desired materials. We can send you samples to make sure that you chose the right shares and textures.
- Order payment. We will create an order you need to pay before we start your dress production.
- Your measurements. We will provide you with clear, step-by-step instructions to help make the process easy and stress-free for you. If you are expecting a baby, we will sew a dress a size larger to allow your local tailor to refine the size.
- Creating sewing patterns.
- The production time. The standard term is 3-4 weeks. Want your custom dress in 1 week? RUSH YOUR ORDER by choosing its option. Send us a message first to discuss all the details.
- Behind the scene. We always send photos and videos of how your dress is created. You can call us via WhatsApp and take a look at your dress in real time.
- Ready to be shipped! We carefully pack your order with love.
- Dreams come true!
/ PRICE
We sew wedding dresses according to your design for 890* EUR.
The final price depends on many details such as design complexity, materials, and lace. Natural fabrics (for example, natural silk) or very ornate lace, and hand embroidery will affect the final price of the dress.
If you understand that the costs are beyond the budget, let's find the best solution for you! We can change the materials, style or embroidery.
/ PRODUCTION TIME
The production time of your custom dress is 3-4 weeks.
Want it in 1 week? RUSH YOUR ORDER.
/ RETURN POLICY
Your Custom order is not returnable. Please keep in mind, that we will create a unique dress based on your characteristics and chosen materials. A custom dress cannot be resold, because each of us has our preferences in sizes or styles.
/ WE ARE HERE TO HELP
- Not sure about your size? Please contact us for help.
- Don’t know yet what wedding dress you want? We will help you with ideas based on your wedding conception and your preferences.
- Do you have any other questions? We are always in touch, just contact us!
How To Order Ready-To-Made Dress
Choose from catalogue.
What does a Ready-To-Wear Dress mean?
We have a wide selection of all types and styles of dresses that match your wedding style or any other occasion. This means, that we send a dress you like in your size as soon as it’s possible.
Shiny or minimalistic dresses, with or without sleeves, with an open or closed back, a-line dresses, lace or with embroidery or all together, coloured or classic white dresses.
Do you want to combine 2 dressed (or more) into 1? Do you want to add sleeves, but remove the neckline? We will custom your dream dress, any changes are possible.
If you haven't found anything catchy, we are here for you to create a completely customized dress.
The production time of any ready-to-wear dresses is 1 week.
Can I Customize My Ready-To-Wear Dress?
ABSOLUTELY!
Do you want to combine 2 of the dresses from our ready-made collections in 1? Or to replace sleeves or maybe add something specific? We can make any changes to our Ready-To-Wear dress you like.
The production time of your custom dress is 3-4 weeks. Want it in 1 week? RUSH YOUR ORDER.
We are a team of wedding fashion professionals with many years of experience working ready to make your dreams about your wedding look come true.
Main Information About Your Order
What is a production time?
- CUSTOM-MADE DRESS
The production time of your custom dress is around 8 weeks.
Do you need your dress faster? RUSH YOUR ORDER. Your dress will be made as faster as we can from 8 weeks to 14 days
- READY-TO-WEAR DRESS
The production time of any Ready-To-Wear dress is 10 days.
Do you need your dress faster? RUSH YOUR ORDER. Your dress will be made as faster as we can from 10 days to 5 days.
To find out the price of a Rush Order, please contact us.
How do I return my order?
CUSTOM AND PERSONALISED ORDERS
Any of the custom orders are not returnable. Please, keep in mind, that we will create a unique dress based on your personal characteristics and chosen materials. A custom dress cannot be resold, because each of us has our own preferences in sizes or styles. Materials we use for creating a dress can not be reused. We allocate a certain part of the selected materials for each custom order.
If you are not satisfied with your custom-made dress, please make notes and take photos of your look in this dress and tell us in detail what you don’t like. Send the dress to us and we will alter it based on your feedback and send it back to you.
/ READY-TO-WEAR DRESS
You can return a ready-to-wear dress within 14 days. Please ship items back within 30 days of delivery. Read below about the return conditions.
/ ACCESSORIES
Accessories are not returnable because belong to an intimacy category.
/ CONDITIONS OF RETURN
We easily accept returns if:
- Dress is in original packaging
- Dress was not worn or was not washed
- No changes are allowed (resizing, replacing, or adding third-party elements, etc.)
You can return your ready-to-wear dress within 14 days of delivery.
Please send the item back within 30 days of delivery.
All orders can be returned within 30 days.
Once we have received the order return, the refund will be processed within 14 business days.
Can I still change my order?
If you want to change your order, please send us an email to lutienbridal@gmail.com. We will see what is still possible.
If You Need Your Dress Urgently
NO PANIC! LET'S RUSH YOUR ORDER!
- Ready-To-Wear Dress RUSH. 5 days instead of the standard production time of 14 days.
- Custom-Made Dress RUSH. 10 days instead of the standard production time of 8 weeks.
Many years of experience in the production of wedding dresses allow us to create gorgeous and high-quality dresses in a shorter time.
/ SHIPPING
We ship worldwide. Please note, that this listening can RUSH a production of your dress. The delivery time of your order depends on the capabilities of the delivery service because our atelier is located in France.
/ WHAT ELSE?
- If your Custom-Made Dress consists of complicated unique embroidery or has a special cut, please contact us to discuss the details. We will RUSH your order depending on its complexity.
- If you are ordering 3 dresses you will need to add 3 RUSH options to your cart.
- If your RUSH is not available as an option, please contact us. With us everything is possible!
- Do you need to RUSH YOUR SHIPPING? Let’s see if there are options for this. Send us a message and we will contact a delivery company to find the best solution.
- If you have any other questions please contact us!
Can I get fabric and lace samples?
Of course.
Before ordering a dress you can order samples and check the shades of fabrics and their quality.
How to take care of the product I bought?
Be very careful. The things you buy require special care.With each of our products, we enclose a note about how to wear, care for the fabric and what exactly not to do.
If you do not know how to take care of your purchased item, please contact us.
What Else Should I Know About My Dress?
Dear brides, please understand that in some cases your dress may need to be adjusted by your tailor.Even a dress that we made to your personal measurements may require adjustments from your local tailor. This is because your measurements may not be accurate, or because there are special physical features that cannot be taken into account when ordering online.
We will sew the most perfect dress for you! On rare occasions, there may be some slight adjustments to the fit of the dress required.
Shipping
Do you ship worldwide?
YES, WE DO SHIP WORLDWIDE!
We work with only DHL Express.
Usually, it takes 5 business days for delivery to the USA, UK, Australia, Canada, and most European countries. Sometimes it might take longer because of customs delays, remote areas, or bad weather.
Are there any shipping costs?
Delivery of your dress is free of charge.
Please note, that any customs and import taxes that may apply are not included.
What is a delivery time?
On average, delivery takes up to 7 business days. But please note that the delivery time for each order is calculated individually.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please contact us and we will contact the shipping company.