Shipping policy

How we ship

All gowns ship from Ansignan, France via express courier — typically DHL or UPS Express. Your dress is steamed, folded in acid-free tissue, placed in a garment bag, and packed in a rigid box. You receive tracking details by email on the day of dispatch.

Delivery times

- United States: 3–5 business days - European Union: 2–4 business days - Rest of world: 4–7 business days These are courier estimates once the package is dispatched; they do not include production time.

Duties and taxes

For US deliveries, customs duties and import taxes are included in your quoted price — nothing will be charged on arrival. For all other destinations, duty treatment is confirmed individually in the proposal. We are not responsible for delays caused by customs authorities.

Insurance

Every shipment is fully insured for its declared value. In the unlikely event of loss or damage in transit, we file the insurance claim and work with you on a resolution. To be eligible, any visible damage must be documented with photographs immediately upon receipt, before removing the dress from the packaging, and reported to us within 24 hours.

Final approval before shipment

We share professional photographs of your completed gown for your approval before dispatching. This is your final opportunity to raise any concerns. Once approved, the gown ships within 1–2 business days.