Politique de remboursement

Last updated: January 2026

All sales are final

At this time, all items are final sale and not eligible for return. We encourage you to review your description and photographs carefully before confirming, to be sure the dress is truly what you want.

Why we don't accept returns

We are committed to the highest level of craftsmanship and quality in everything we make. Every gown is tailored to your unique measurements and cannot be resold — we do not keep pre-made stock in standard sizing, because we believe in a truly personalized experience. That means each dress is created just for you.

Our quality commitment

Our artisans hold every order to the highest production standards to ensure it meets both your expectations and ours. If your dress arrives with a design defect caused by our manufacturing, we will make it right with alterations or a replacement.

Reporting an issue

If anything is wrong with your order, contact us within 7 days of receiving your dress and we will do everything we can to make it right.

Sketch consultation fee

The €69 consultation fee is non-refundable. The original sketch is yours to keep, and the fee is credited toward a future order at any time.

Contact for disputes

We handle everything directly. Write to hello@lutienbridal.com and a member of our team will respond within one business day.